About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Position Summary: Horatio is looking to hire an RTA (Real-Time Analyst) to be part of the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance throughout the day
About Addi We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them.
Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the worlds largest enterprises.
At One Touch Direct (OTD Americas), we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Genesys Cloud - Desarrollador Empresa: Zemsania Ubicación: Colombia (Remoto) Modalidad: Remoto Contrato: Obra labor o Prestación de Servicios Salario: A convenir Experiencia: 5 años Acerca de Zemsania: Zemsania es una consultora tecnológica global, líder en la transformación
A global insurance brokerage in Bogotá is seeking a Genesys Architect to design and maintain IVR systems for Contact Center operations. You will develop backend tools, integrate systems, and enhance customer experience through innovative solutions. Candidates should
Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and
Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners. We enable practices to enhance the experience of their patients by providing them with
Buscamos incorporar un Supervisor Senior/Responsable para el Dpt. Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. de Venta Cruzada de una compañía líder en servicios de financiación de
Requisitos Básicos Inglés B2 o superior Experiencia con soluciones CX (Nice) Acerca de nuestro cliente Nuestro cliente es una organización global especializada en soluciones de Customer Experience y transformación digital. Ayuda a grandes empresas a diseñar,
¿Resides en Bogotá (Colombia)? ¿Eres un/a experto/a en el proceso comercial y liderazgo de equipos comerciales online? ¿Te apasiona la idea de poder a un proyecto con grandes oportunidades de crecimiento y retos profesionales? ¡Sigue leyendo!
Why NeuraFlash, Part of Accenture At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce
Meet the Team The Cisco Collaboration team helps Andean Region customers reimagine how people connect, communicate, and collaborate through Cisco’s industry-leading portfolio of Collaboration solutions, including Webex Suite, Contact Center, Devices, AI-powered experiences, and workplace technologies.
This is a remote position. AWS Technical Architect (Bogota, Colombia) We are seeking an experienced AWS Technical Architect on behalf of one of our international clients, a leader in customer experience and cloud-based solutions. This individual
Real Time Analyst (RTA) | Presencial | (Bogota) ¿Qué harás en este rol? Monitorear en tiempo real el desempeño de la operación para asegurar el cumplimiento de los KPIs. Gestionar la adherencia y los desvíos de
ABOUT OMILIA Omilia is the leading enterprise conversational AI platform trusted by the worlds most demanding contact centers. We help organizations transform customer experience through voice AI that truly understands, speaks, and acts — at scale,
Company Description: Sutherland is a global digital transformation company that delivers exceptional experiences for leading brands worldwide. With core expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, Sutherland partners with iconic global enterprises to
Role Overview As a Forward Deployed Engineer at Genesys, you will act as the bridge between customer ambition and successful AI transformation. You will partner directly with strategic customers across Latin America to design, prototype, and operationalize