About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Position Summary: Horatio is looking to hire an RTA (Real-Time Analyst) to be part of the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance throughout the day
About Addi We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them.
Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the worlds largest enterprises.
At One Touch Direct (OTD Americas), we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Meet the Team The Cisco Collaboration team helps Andean Region customers reimagine how people connect, communicate, and collaborate through Cisco’s industry-leading portfolio of Collaboration solutions, including Webex Suite, Contact Center, Devices, AI-powered experiences, and workplace technologies.
Genesys Cloud - Desarrollador Empresa: Zemsania Ubicación: Colombia (Remoto) Modalidad: Remoto Contrato: Obra labor o Prestación de Servicios Salario: A convenir Experiencia: 5 años Acerca de Zemsania: Zemsania es una consultora tecnológica global, líder en la transformación
A global insurance brokerage in Bogotá is seeking a Genesys Architect to design and maintain IVR systems for Contact Center operations. You will develop backend tools, integrate systems, and enhance customer experience through innovative solutions. Candidates should
Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and
Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners. We enable practices to enhance the experience of their patients by providing them with
Descripción del puesto En The Whiteam Consulting estamos buscando un/a AI Engineer especializado/a en LLMs para trabajar en proyectos avanzados de IA generativa, diseñando e implementando agentes conversacionales inteligentes basados en arquitecturas modernas agent-based . Buscamos
Buscamos incorporar un Supervisor Senior/Responsable para el Dpt. Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. de Venta Cruzada de una compañía líder en servicios de financiación de
ABOUT OMILIA Omilia is the leading enterprise conversational AI platform trusted by the worlds most demanding contact centers. We help organizations transform customer experience through voice AI that truly understands, speaks, and acts — at scale,
Company Description: Sutherland is a global digital transformation company that delivers exceptional experiences for leading brands worldwide. With core expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, Sutherland partners with iconic global enterprises to
Role Overview As a Forward Deployed Engineer at Genesys, you will act as the bridge between customer ambition and successful AI transformation. You will partner directly with strategic customers across Latin America to design, prototype, and operationalize
Responsibilities Levantar, documentar y gestionar requerimientos funcionales y no funcionales para proyectos de CX e IA Conversacional, asegurando trazabilidad desde el negocio hasta la implementación técnica. Analizar los journeys del cliente para identificar fricciones, oportunidades de
About Addi We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them.
One Touch Direct (OTD Americas) is seeking a results-driven WFM Analyst to join our Data Strategies team in Bogotá. You will monitor real-time operations, track volumes, and deliver interval-based KPI reports to Supervisors and Directors, ensuring
Meet the Team The Cisco Collaboration team helps Andean Region customers reimagine how people connect, communicate, and collaborate through Cisco’s industry-leading portfolio of Collaboration solutions, including Webex Suite, Contact Center, Devices, AI-powered experiences, and workplace technologies.