Unisys is seeking a junior Service Desk professional in Colombia to provide first-line user support, guide users through recovery steps, and troubleshoot hardware and software issues. You will manage tickets, coordinate software installations, and ensure requests
What success looks like in this role: With guidance, performs routine support duties, including: Assisting with first line user support by guiding users through the necessary steps to restore functionality, Troubleshooting hardware, software and connectivity issues
What success looks like in this role: With guidance, performs routine support duties, including: Assisting with first line user support by guiding users through the necessary steps to restore functionality, Troubleshooting hardware, software and connectivity issues