ToolsGroup is seeking an Associate Specialist in Customer Support to join our Global Customer Support team. This role focuses on receiving and triaging tickets, performing initial troubleshooting, and communicating effectively with customers to ensure a high-quality experience.
About ToolsGroup ToolsGroup is a global leader in retail and supply chain planning, helping businesses navigate uncertainty and complexity with AI-powered solutions. Our platform enables real-time inventory visibility, demand planning, and service level optimization—ensuring the right products are
ToolsGroup in Bogotá seeks a Customer Value Manager to ensure customers derive value from our supply chain software. You will manage relationships, lead onboarding, and drive adoption and retention. Strong communication and CRM experience are essential. Responsibilities