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What Success Looks Like in This Role With guidance, performs routine support duties, including: Assisting with first‑line user support by guiding users through the necessary steps to restore functionality Troubleshooting hardware, software, and connectivity issues using
What success looks like in this role Assists with first line user support by guiding users through the necessary steps to restore functionality Troubleshooting hardware, software and connectivity issues using remote access tools Escalating complex issues
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