Success Criteria Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues including: Supporting maintenance of hardware/software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems. Assisting with resolution
What’s the mission you’ll drive Drive the aggressive and sustainable expansion of Addis partner network within the SMB segment by executing 100% cold prospecting and immediate in-field activation, thereby becoming the most impactful growth engine in
What success looks like in this role Assists with first line user support by guiding users through the necessary steps to restore functionality Troubleshooting hardware, software and connectivity issues using remote access tools Escalating complex issues