Position Summary: Horatio is looking to hire an RTA (Real-Time Analyst) to be part of the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance throughout the day to
Position Summary We are seeking a seasoned Recruitment Lead to help direct our Bogota recruitment team. In this role, you will spearhead high-level strategic hiring initiatives across all levels, ensuring our recruitment practices closely align with
Position Summary As a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized clients, helping them realize value quickly and maintain it consistently. You’ll support client onboarding, retention, and satisfaction through
Position Summary: We are looking for a detail-oriented and proactive Healthcare Supervisor to manage the daily activities of our healthcare teams. The successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and
Position Summary: We are looking for a disputes analyst who will be responsible for managing the end-to-end chargeback and dispute resolution process, ensuring compliance with Visa regulations and maximizing recovery rates. The analyst will be responsible
Hire Horatio CX in Bogotá is seeking a disputes analyst to manage end-to-end chargeback and dispute resolution in alignment with Visa regulations. The role involves investigating complex cases, gathering evidence, crafting persuasive responses, and monitoring statuses to
Position Summary: We are looking for a disputes analyst who will be responsible for managing the end-to-end chargeback and dispute resolution process, ensuring compliance with Visa regulations and maximizing recovery rates. The analyst will be responsible
Hire Horatio CX in Bogotá, Colombia is looking for a Zendesk Implementor to lead the end-to-end design and deployment of Zendesk environments for clients. This role demands technical expertise to architect scalable solutions and develop custom integrations
We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients. This role goes beyond administrative support — it requires a technically skilled professional who can architect