At One Touch Direct (OTD Americas), we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and
About Us At Félix, were building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Servinform es una empresa de servicios especializada en BPO, Contact Center, transformación digital y soluciones tecnológicas, con más de 45 años de experiencia y un equipo de más de 6.000 profesionales. Trabajamos para más de 1.500
Position Summary Horatio is looking to hire an RTA (Real‑Time Analyst) to be part of the Workforce Management team. The RTA will be responsible for real‑time monitoring of service levels and site performance throughout the day
Real Time Analyst (RTA) | Presencial | (Bogota) ¿Qué harás en este rol? Monitorear en tiempo real el desempeño de la operación para asegurar el cumplimiento de los KPIs. Gestionar la adherencia y los desvíos de
One Touch Direct (OTD Americas) is seeking a results-driven WFM Analyst to join our Data Strategies team in Bogotá. You will monitor real-time operations, track volumes, and deliver interval-based KPI reports to Supervisors and Directors, ensuring